Returns & Refunds Policy

Overview

All sales are final, except where a return or refund is required by law, or where an item arrives damaged, defective, incorrect, or not as described. Because every item is made to order, our return rights are limited and depend on the type of item, as explained below. Nothing in this policy affects the non-waivable consumer rights you may have under the law of your country, which always apply.

Item Types

• Standard items — footwear, clothing, or accessories ordered in our standard sizes and colorways. We produce these on demand, but you choose from our standard options.
• Personalised items — any item made to your measurements or specifications, or carrying personalization you select (for example, a monogram, a custom colorway, or a bespoke fit).

Change of Mind

We do not accept returns or offer refunds for change of mind, incorrect sizing, or buyer's remorse, with one exception: standard items shipped to the European Union / EEA, which carry a statutory 14-day right of withdrawal (see below). Personalised items cannot be returned for change of mind, as they are made specifically for you. Please review sizing, colors, and product details carefully before ordering.

Damaged, Defective, or Incorrect Items

Please inspect your order on arrival. If your item arrives damaged or faulty, or you receive the wrong item, contact us at hello@jarodjohnleonard.com as soon as possible — and within 7 days of delivery for transit damage or a wrong item — with your order number and photos. Faulty or misdescribed goods are also covered by statutory guarantees beyond that window where the law provides them (for example, the EU's 2-year legal guarantee of conformity). If your claim is valid, we will repair, replace, or refund the item as appropriate and cover the cost of return shipping for that item. This applies to both standard and personalised items.

Exchanges: We replace items that are faulty, damaged, or incorrect. We do not offer change-of-mind exchanges. To obtain a different item, keep your order and place a new one.

Non-Returnable Items

The following cannot be returned for change of mind, to the extent permitted by law:

• Personalised or made-to-specification items
• Gift cards
• Sale items
• Sealed hygiene items such as underwear or swimwear once unsealed

Faulty or misdescribed goods in these categories remain covered by your statutory rights.

European Union / EEA — 14-Day Right of Withdrawal

If you are a consumer in the EU/EEA and you ordered a standard item, you have the right to cancel within 14 days without giving a reason. The cancellation period ends 14 days after the day you (or a third party you nominate) receive the goods. To exercise it, notify us at hello@jarodjohnleonard.com with a clear statement of your decision before the period expires, then return the goods without undue delay and within 14 days of notifying us.

We will refund all payments received from you, including the standard (least expensive) delivery option we offer, no later than 14 days after we are informed of your decision. We may withhold the refund until we receive the goods back, or until you provide proof that you have returned them, whichever is earlier. You are responsible for the direct cost of returning the goods, and you are liable only for any reduction in value caused by handling the goods beyond what is necessary to establish their nature, characteristics, and functioning.

This right does not apply to:

• Personalised or made-to-specification items
• Sealed hygiene goods (such as underwear or swimwear) that have been unsealed after delivery

Your Statutory Rights

This policy is in addition to, and does not limit, any non-waivable consumer rights you have under the law of your country — including remedies for faulty, unsafe, or misdescribed goods. Where local law grants you a right we have not described here, that right still applies.

Refunds

Once we receive and inspect a returned item, we will tell you whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days, subject to the EU/EEA timeframes above. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval and you have not received it, contact us at hello@jarodjohnleonard.com.

Return Shipping

Except where you are returning a faulty, damaged, or incorrect item — or where the law provides otherwise — you are responsible for the cost of return shipping, and original shipping charges are non-refundable.

How to Start a Return

Contact us at hello@jarodjohnleonard.com with your order number. We will let you know whether your item qualifies under this policy and, if so, how to return it.