Shipping policy
Shipping Policy
Processing Time
All orders require up to 20 business days for processing before shipment.
Processing times may be longer during holidays, product launches, or high-volume periods. If we anticipate a significant delay, we will contact you using the information provided at checkout.
Shipping Timeframes
Domestic Orders
Once shipped, domestic orders typically arrive within 3–7 business days, depending on the destination and carrier.
International Orders
International orders typically arrive within 15 business days after shipment.
Customers who select a priority shipping option at checkout may receive their order within 6 business days or less, depending on the destination and carrier.
Please note that delivery estimates are not guaranteed and may be affected by customs processing, carrier delays, weather conditions, or other circumstances beyond our control.
Tracking Information
Once your order ships, you will receive a shipping confirmation email containing tracking information.
Please allow several days for tracking updates to appear, particularly for international shipments and certain carriers.
Shipping Rates
Shipping costs are calculated at checkout based on the delivery address, shipping method selected, and the items in your order.
Address Accuracy
Please carefully review your shipping address before placing your order.
We cannot guarantee address changes after an order has been submitted. Incorrect or incomplete addresses may result in delayed delivery, returned packages, or additional shipping charges.
Customs, Duties & Import Fees
All international orders are shipped Delivered Duties Unpaid (DDU).
This means that customs duties, import taxes, brokerage fees, and other charges imposed by the destination country are the responsibility of the customer and are not included in the purchase price or shipping costs.
By placing an international order, you acknowledge and accept responsibility for any applicable import fees. Unfortunately, we are unable to calculate these charges at the time of purchase.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us as soon as possible at hello@jarodjohnleonard.com with your order number and photos of the issue, if applicable.
We will review the situation and work to resolve it promptly.
If your package has not arrived within 10 business days after the estimated delivery window, please contact us so we can investigate the delay.
Lost Packages
While we are not responsible for carrier errors or packages lost due to incorrect addresses provided at checkout, we are happy to assist in investigating shipment issues.
Please contact us with your order number and any relevant details.
International Orders: Returns & Refunds
Due to our platform's international shipping limitations, international orders cannot be returned or refunded once shipped, except where required by applicable law.
By placing an order for shipment outside the United States, you acknowledge and accept this policy.
Questions
If you have any questions regarding shipping, please contact us at: